Shipping policy

Thank you for choosing TEI. We currently ship within Singapore.

Orders are prepared and dispatched within 1–3 business days. You'll receive a confirmation email with tracking details once your order ships.

Available shipping methods, costs, and estimated delivery times are calculated at checkout based on your delivery address, before you pay.

Delivery estimates are provided by our carrier and aren't guaranteed. Once an order is handed to the carrier, delivery is subject to their handling.

If your order is significantly delayed, arrives damaged, or doesn't arrive, please contact us and we'll work with you and the carrier to resolve it.